Frequently Asked Questions | ApronPoint - Your Amazing Discount Apron Online Store
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Frequently Asked Questions | ApronPoint - Your Amazing Discount Apron Online Store

HELP FROM OUR CUSTOMER SERVICE TEAM


Your complete satisfaction with our site and our products is very important to us! That is why we have made sure that Apron Point’s Customer Service Team is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. They will courteously and patiently assist you in your search, order, and other concerns. We look forward to helping you!

Call Us: 1-877-264-3717
Monday - Saturday, 8AM-9PM EST
Write Us:
Apron Point
205 Bell PL Ste D
Woodstock, GA - 30188-1671
We guarantee a 24-hour response to your concerns. Please email us in this address and we will route your concerns directly to the correct department.
Live Chat
Monday - Saturday, 8AM-9PM EST
Apron Point is an online shop that specializes in high quality Aprons. We carry a complete collection of the different branded aprons such as Bib Aprons, Bistro Aprons, Cobbler Aprons, Waist Aprons and many others.

Apron Point is the sister company of a well-known and trusted online shop Apron Point which specializes on medical and nursing uniforms. It is the goal of Apron Point to ensure, if not surpass, the same excellent service and products at exceptional value that Apron Point has given their customers.

Apron Point specializes in Bib Aprons, Bistro Aprons, Waist Aprons, Work Aprons, Cobbler Aprons, Denim Aprons, Kids Aprons, Tuxedo Aprons, Aprons with Three Pockets, Aprons with Two Pockets, Aprons with Pencil Pocket and Aprons with No Pockets. These aprons are available in a variety of colors. We also offer low-cost embroidery and screen printing services.

Apron Point deals in aprons from top brands including Sanmar CornerStone, Fame and Red Kap and many others.

For further information of our products, please feel free to contact us :

Apron Point
205 Bell PL Ste D
Woodstock, GA - 30188-1671


Phone: 1.877.264.3717 (Mon-Fri 8AM-9PM EST)
Fax: 1.847.594.1644
Email: info@apronpoint.com
Web: www.apronpoint.com
Finding the items to purchase is the first step in online shopping. Sorting through a number of products is not easy. That is why Apron Point has developed 4 easy ways to find what you are looking for.
SEARCH
Use our search engine to find a specific item. If you know the item number or style code of the apron you want, simply type the information you have or are looking for and it will generate a list of corresponding items to choose from. To view the complete details of the item, click on the picture or the style name.
BROWSE
Narrow down your search with the help of our browsing tool by category, featured aprons, good deal, what’s new and group order. These pages will direct you towards the apron you are looking for.
LIVE SUPPORT
Click on Live Support online and chat with any of our Customer Service Team. They will assist you in looking for the apron you want and process the order for you.
CALL US: 1-877-264-3717
Our Customer Service Team will gladly assist you in finding the apron you are looking for and help you place the order online, by mail, or even place the order for you. For orders by mail, you can download an ORDER FORM here.
The ApronPoint Shopping Cart is designed to protect your privacy, accuracy of your order and security. We use 128 bit Secure Sockets Layer (SSL) technology and McAfee Hacker Safe to protect the security of your confidential information as it is transmitted to us.
ADDING ITEMS TO THE SHOPPING CART:
If you decide to order the item you have looked at, just click the yellow tab “Add to Cart” displayed next to the product. You can edit your cart by clicking on blue tabs MODIFY or REMOVE or green tab SHOP AGAIN for the same item.
CHANGING THE QUANTITY:
If you wish to change the quantity of the aprons you are ordering, click on the blue tab MODIFY, it will take you to the previous page and you can simply type the new quantity on the quantity box then click “Add to Cart” again.
PERSONALIZATION:
If you want to personalize your apron purchase, click Add Embroidery or Add Logo or you can have both name and logo.
CHECKING OUT:
When you're through shopping and have placed each item in the shopping cart, choose the shipping method you want to use then click the red tab which says “Checkout”. You will be taken to the next page where you will be prompted to enter the shipping and billing information, credit card information, email address and password. As soon as we have received the order a confirmation email will be sent to you. It’s that easy!
We accept online payments thru major credit cards Visa®, MasterCard®, Discover®, and American Express®, and thru PayPal and Google Checkout.

When ordering by mail or fax we also accept abovementioned credit cards as well as checks and money order.

For orders by mail, you can download an ORDER FORM here.

For international orders, we only accept PayPal as the method of payment.
Shipping & handling is just $4.99 per order within the lower 48 states only, excluding Guam, Hawaii, Alaska and Puerto Rico and other US territories.
Free shipping on orders $75 and above within the Continental U.S. only:
APO/FPO addresses, Alaska, Hawaii, Guam, US Territories and international address do not qualify.
Basically USPS and UPS are the shipping carriers we use and shipping costs are based on the shipping method you choose. We offer the following shipping options:
USPS:
5-7 business days delivery service depending on your location/zip code
Monday to Friday delivery
USPS Premium:
3-5 business day delivery service
Delivers to mailboxes, mail slots and P.O. Boxes
Monday to Saturday delivery
Delivers to mailboxes, mail slots and P.O. Boxes
NOTE: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
UPS Ground :
3 - 5 business days delivery service depending on your location
Available in select areas
Monday to Friday delivery
Hawaii, Alaska, Guam, Puerto Rico, APO/FPO, and US Virgin Islands excluded
UPS 2nd Day Air :
2 business days delivery service
Monday to Friday delivery
In-stock order placed before 11:00 a.m. CST, are shipped same day
Hawaii, Alaska, Guam, Puerto Rico, APO/FPO, and US Virgin Islands excluded
UPS Next Day Air :
1 business day delivery service
Monday to Friday delivery
In-stock order placed before 11:00 a.m. CST, are shipped same day
Hawaii, Alaska, Guam, Puerto Rico, APO/FPO, and US Virgin Islands excluded
NOTE: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
The ordering process to US and Canada are the same except for the shipping rates and the shipping policy. This page will discuss the policies that prevail for orders to Canada.
We accept credit card as the mode of payment for orders from Canada.
Free shipping on orders over $75 is NOT applicable on orders for Canada.
Most products ship within 1 to 3 business days depending on demand and availability (in stock and non-embroidery items) excluding weekends and holidays.
Please allow normal delivery time of UPS from the US.
Please allow 8-12 days for standard delivery time thru Global Priority Mail Canada. We do not offer expedited shipping or express delivery for Canada shipments.
Please allow additional 5-7 business days for orders with embroidery.
Shipping and handling charge does not include:
Canada customs duties, taxes and custom brokerage fees
These charges should be rendered with your local customs in order that the shipment will be released by the Canada Customs at the Canadian border.
For these particular charges, please check with your local customs office.
International Shipping Terms and Conditions:
Apron Point ships to countries outside of the United States and Canada. Please read the following terms and conditions to avoid your order being put on hold which can delay the shipment. To get an accurate shipping quote, please email us at info@apronpoint.com .
Product Pricing and Exchange Rates:
All prices are listed in U.S. dollars. For international orders, we only accept PayPal as the method of payment.
International Addresses:
NOTE: We do not ship to P.O. Boxes for international orders. Your order will not be processed without a complete physical/street address.
International Shipping Fees, Import Duties and Taxes:
The minimum shipping charge for international orders is $75 but actual shipping charge is based on the number of items you order.
We will send you an email with the actual shipping cost and a PayPal payment request. If you approve the cost, then please just pay via PayPal.
If you don’t approve the shipping cost, it will remain in PENDING PAYMENT status until you cancel the order.
Please note that customers outside of the US are subject custom fees, taxes, and tariffs. These charges are NOT included in the shipping and handling charge of Apron Point.
For these particular charges, we recommend that you check with your local customs office as we have no control over these charges and cannot predict what they may be. Your local customs office can give you an estimate on any applicable tax and duties you may be charged upon delivery.
You will be solely responsible for these additional custom clearance fees.
These charges should be rendered with your local customs in order that the shipment will be released.
International Returns or Packages Refused:
Please make sure the ship to address is correct, we will not be responsible for undelivered packages or returned packages due to address error made by the customer.
If you want to return the item back to us, please secure a Return Merchandise Authorization number from Apron Point. Please call us at 1-877-264-3717 or email us at returns@apronpoint.com to obtain RMA #. Return shipping cost will be shouldered by the customer.
International Shipping Restrictions :
Apron Point carries products from several brands but all our products are allowed to be shipped to addresses outside the United States.
Need help on your international order, or information on more shipping options? Please call our customer service at 1-877-264-3717.
We want you to know that you are safe and secure when you do your shopping with us. We want you to feel confident and comfortable that the information you send out to us are protected. We endeavor to make shopping easy and convenient for you but we have also placed physical and electronic safeguards designed to protect your privacy, accuracy of your order and security.

We employ 128 bit Secure Sockets Layer (SSL) technology and McAfee Hacker Safe to protect the security of your confidential information as it is transmitted to us. SSL is the highest level of encryption available to ensure security and privacy. All information is encrypted in a jumbled code before transmission and thus cannot be read while on transit. It will only be decoded once it has reached our website’s servers.

To ensure that you are accessing our secure server please look for an unbroken key or a closed padlock (depending on your browser) on the lower left-hand corner of your browser or next to SECURE CHECKOUT. If there is one, then you know that SSL is active and there will be no unauthorized access to your credit card information. Another thing you should look for to ensure that you have accessed a secure server is the first characters of the address in the URL. If it is a secure server, ‘http’ should change to ‘https’ with the closed padlock.

If for some reason you are having a hard time accessing our secure server or you do not feel comfortable ordering online, please just give us a call at our toll free-number 1-877-264 3717 and our representatives will be more than happy to assist you. Or you can click on the tab that says LIVE SUPPORT ONLINE to chat with the available representative on chat support. You can always email us at info@apronpoint.com so we can assist you.
Protection Against Credit Card Fraud:
Under the Fair Credit Billing Act, your bank or Credit Card Company cannot hold you liable for more than $50.00 of unauthorized charges on your credit card. In the event of unauthorized use of your credit card, contact your credit card provider immediately.
Order Confirmation :
Once you have placed your order with us, you will receive a confirmation email on the email address you have provided us. This is only to confirm that order has been placed. It will be processed and charged and for this another email will confirm that that your order has been released for production. This email will also provide you information on when the order will be shipped out and not the shipping details. Please note that you will receive these emails only if you have provided us a valid email address.
Order Tracking:
You can easily track the status of your order by calling us toll free at 1-877-264-3717 and our representatives will be able to track it for you.
If you have an account with ApronPoint.com, you can also click on my account that is on the top right of our website. If you have an account you will need to provide your email address and password.
If you don’t have an account, you can create one or you can click on the Track your Order tab at the lower portion of our website and you will be asked for the email address you provided us, order # and shipping zip code.
Georgia residents are subject to a 10% sales tax.
Apron Point thinks highly of every visitor and customer’s privacy. We are committed in the protection of your privacy and all confidential information that you share with us. Safeguarding the information of all customers remains our utmost priority. Your preferences for use of your information are our highest priority.

Apron Point does not and will never disclose customer information (including e-mail addresses) outside of the company. Apron Point does not sell trade or rent your email address to others. We do not share any customer information outside of our company. If ever we need to use a third-party company to provide you with their services we compel them to keep this information secure and confidential.

Please read carefully how we how we protect, collect and use the information you provide at our entire Privacy Policy. (link to the complete PRIVACY POLICY)
Apron Point guarantees all our merchandise against defects, either on workmanship or our personalization. We will gladly replace items that are unused and found to be defective. You can also return aprons for REFUND or EXCHANGE within 45 days from receipt of your order. Please read carefully our Return & Exchange Policy and call us at 1-877-264-3717 or email us at return@apronpoint.com to obtain your Return Merchandise Authorization (RMA) number.
All returns MUST have a Return Merchandise Authorization (RMA) number. Returns without RMA # will be subject to a 40% restocking fee.
Returned aprons should be 100% complete and in original packaging, meaning it has not been used or washed/laundered.
Personalized (Embroidered, Screen printed, Imprinted) aprons are NON-RETURNABLE and NON-REFUNDABLE.
Original shipping costs are non-refundable.
To ensure that your returned aprons go directly to our Returns Department, please follow the instructions included in the RMA email. The customer is responsible for the cost of the return shipping and will also be charged with the shipping cost for the exchanged item. For your protection, we strongly recommend that you use a carrier that is able to provide you with proof of delivery.

If you have provided us a correct email address, we will let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange. All exchanges will be processed within 1-2 weeks of receiving the returned merchandise. All refunds will be processed within 2-3 weeks of receiving the returned merchandise.